Experienced Senior Operations Executive Wanted

3 days ago

Thiruvananthapuram, Kerala, India beBeeServiceoriented Full time ₹ 1,20,00,000 - ₹ 2,20,00,000
Job Overview

We are seeking a skilled Senior Operations Executive to oversee the administration and configuration of our ServiceNow platform, focusing on the GRC modules.

This role requires expertise in ServiceNow administration, particularly in the GRC (Governance, Risk & Compliance) modules. The ideal candidate will have experience with code deployments, integration monitoring, and defect fixes.

Key Responsibilities:
  • Administer and configure the ServiceNow platform, including GRC modules to ensure stability, integrations, and compliance processes.
  • Perform DevOps activities, including code deployments across environments.
  • Develop and implement fixes for production defects.
  • Monitor and manage ServiceNow integrations with external systems.
  • Resolve ServiceNow incidents and provide root cause analysis.
  • Maintain user roles, permissions, and platform stability.
  • Support audits and compliance reporting.
  • Ensure smooth platform upgrades and patches.
  • Automate operational tasks to improve efficiency.
  • Maintain detailed operational documentation and runbooks.
Required Skills and Qualifications:
  • 5+ years of ServiceNow administration experience.
  • 2+ years of hands-on experience with ServiceNow GRC modules.
  • Certifications: ServiceNow CSA, GRC Integrated Risk Management (IRM) Fundamentals, GRC Integrated Risk Management (IRM) Implementation.
  • Experience in ServiceNow support & maintenance, including incident resolution.
  • Proven experience with code deployments, integration monitoring, and defect fixes.
  • Strong knowledge of Governance, Risk, and Compliance (GRC) processes.
  • Familiarity with ITIL processes and change management.
  • Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus.
Benefits

The successful candidate will have the opportunity to work in a dynamic environment, collaborating with a team of experienced professionals. They will also have access to ongoing training and development opportunities to enhance their skills and knowledge.

Requirements

To be considered for this role, candidates must possess strong technical skills, excellent communication skills, and the ability to work in a team environment. A passion for ServiceNow and GRC operations is essential.

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