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Technical Support Specialist

1 week ago

Chennai, Tamil Nadu, India NTT DATA Full time

We are looking for a Fresher to join our team as Technical Support Specialist. The ideal candidate should have good communication skills and be able to handle calls from US clients independently.

Key Responsibilities:

  • Provide basic knowledge of SAP PPQM functional and business process
  • Monitor the system and alert the support team on tickets
  • Offer solutions to business users based on Quick Book User Manual

Working Hours:

The role requires working in 24/7 support, with the ability to swap work hours based on project requirements. Night shifts will be mostly assigned (9:30 PM to 7:30 AM), with rotations possible between 6:00 AM to 4:00 PM or 3:30 PM to 1:30 AM.