User Experience Transformation Specialist

1 week ago


Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 11,60,000

About Us

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  • We are a leading provider of ServiceNow-driven solutions.
  • We pride ourselves on delivering high-quality products and services that meet the evolving needs of our customers.

As a Technical Support Engineer, you will be at the heart of our ecosystem, responsible for elevating the user experience for thousands of enterprise customers. You will troubleshoot technical issues, clarify unexpected behaviors, and respond with precision across web, chat, email, and calls.

What You'll Be Doing:

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  1. You will be the hero our customers need – resolving technical issues, clarifying unexpected behaviors, and responding with precision across web, chat, email, and calls.
  2. You will dive deep into the ServiceNow platform, using logs, dev tools, and your expertise to find answers.
  3. You will collaborate with global teams to continuously enhance product usability and performance.
  4. You will bring clarity to complexity – whether it's a tricky AJAX call or a UI glitch, you'll untangle the knots.
  5. You will share feedback that shapes future products, tools, and internal processes.

Requirements:

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  • 2+ years of experience with ServiceNow (Support, Implementation, or Development)
  • Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML
  • Bachelor's degree in Computer Science or equivalent experience
  • Excellent communication – both spoken and written

What's In It for You:

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  • Onboarding & Training: Start with an immersive office-based onboarding
  • Work Model: On-Site
  • Flexibility: Be open to shifts – we're global, after all
  • Growth: Work with top-tier engineers and product teams
  • Culture: Empathy, curiosity, and collaboration are at our core


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