Senior Virtualization Engineer

3 days ago

Bengaluru, Karnataka, India beBeeLead Full time ₹ 12,00,000 - ₹ 24,24,000

Role Overview :

This position demands exceptional leadership in handling and resolving intricate customer issues, serving as the primary point of contact for critical customer complaints.

Key Responsibilities :

  • The ideal candidate will efficiently manage and resolve escalations through effective communication between various teams, including internal teams and vendor partners.
  • Maintenance of Storage & Backup operations is crucial to ensure rapid restoration of systems to operational status.
  • This role involves sharing Data Center Best Practices and identifying opportunities for issue prevention and optimization.
  • Proficiency in troubleshooting and resolving complex VMware / virtualization issues in large, distributed environments is a must.
  • Developing and communicating technical action plans while collaborating with Commvault and other relevant technologies is essential.
  • Coordination of technical action planning across multiple customer/partner resources is also required.
  • A high level of 24x7 support availability is necessary for critical customer escalations.
  • This role requires leading virtual technical teams to isolate and resolve issues.
  • Supporting design and implementation of VMware-based solutions to meet customer requirements is an added responsibility.
  • The successful candidate will identify and recommend process improvements to enhance escalation and resolution efficiency.

Technical Skills :

  • VMware Expertise :
    • Strong hands-on experience with VMware vSphere, VMware NSX, and VMware vSAN.
    • Proficiency in disaster recovery solutions such as SRM, MetroCluster, and Stretched Cluster.
    • Skilled in VMware upgrades, resolving upgrade-related issues.
    • Designing VMware environments based on performance and workload specifications.
  • Automation & Scripting :
    • Strong skills in PowerShell, Python, and VMware PowerCLI.
  • Infrastructure Knowledge :
    • Solid understanding of hardware, networking, and storage protocols supported by VMware.
    • Knowledge of private, public, and hybrid cloud models.
    • Exposure to AWS, Azure, GCP, or OLVM is desirable.
  • Storage & Networking :
    • Expert-level proficiency in storage and network protocols supported by VMware.
  • Monitoring & ITSM Tools :
    • Knowledge of ServiceNow, remote monitoring, and support processes.

Requirements :

  • 4+ years of demonstrated experience in VMware troubleshooting, virtualization, and vSAN.
  • Proven ability to isolate and resolve complex technical/business problems in customer-facing environments.
  • Experience managing escalations across global teams and diverse stakeholders.
  • Strong analytical, problem-solving, and communication skills.
  • VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) required/preferred.
  • ITIL Foundation certification preferred.
  • Additional certifications in cloud technologies (AWS, Azure, GCP) are a plus.
  • Bachelors degree in Computer Science, Information Technology, or related field (or equivalent practical experience).

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