Credit Recovery Specialist

2 days ago

Bareilly, Uttar Pradesh, India beBeeRecovery Full time ₹ 6,00,000 - ₹ 12,00,000

Job Role:

Credit Recovery Expert

We are seeking a skilled professional to join our team as a Credit Recovery Expert.

The ideal candidate will have experience in collections or recoveries, preferably in personal loans, business loans, or auto loans with financial institutions. A strong background in tele-calling and negotiation skills is essential for this role.

Key Responsibilities:

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across different payment days past due buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track payments, callbacks, and payments received.
  • E nsure regulatory compliance standards are met in customer communication and data handling.

Requirements:

  • 1–3 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies.
  • Prior experience in tele-calling or collections call centers is mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is an asset).
  • Excellent negotiation, persuasion, and conflict-resolution skills.

Skills Required:

  • Customer-focused approach with excellent problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

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