Insurance Claims Manager

4 days ago


Mumbai, Maharashtra, India Anand Rathi Insurance Brokers Ltd Full time
Job Description

We are seeking a highly skilled Insurance Claims Manager to join our team at Anand Rathi Insurance Brokers Ltd. As a key member of our claims department, you will be responsible for effectively managing the claims process for clients, ensuring a smooth and fair settlement of claims.

The role involves reviewing and validating claims, liaising with insurers, advocating for clients' interests, and guiding them through the claims process to achieve a satisfactory outcome.

Key Responsibilities
  1. Claims Processing and Documentation
  • Accurately review and process claims in adherence to established protocols and guidelines.
  • Ensure all necessary documentation is collected and maintained for each claim, including client statements, accident reports, and relevant records.
Client Advocacy and Communication
  • Act as the main point of contact for clients during the claims process, providing timely updates and information.
  • Advocate for clients' interests and rights, ensuring a fair and just settlement of claims.
Settlement or Compromised Settlement
  • Engage in substantiating the claim to the insurers to secure optimal claim settlements for clients.
  • Ensure that settlements are fair and appropriate, considering policy terms, legal requirements, and clients' expectations.
Conflict Resolution and Customer Service
  • Address client concerns, disputes, and inquiries related to claims in a professional and timely manner.
  • Facilitate conflict resolution and maintain positive client relationships throughout the claims process.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A strong understanding of insurance policies, coverages, and claims processing.
  • Familiarity with insurance regulations, industry standards, and claims-related legal aspects.
  • Excellent communication and interpersonal skills to convey complex information to clients and internal stakeholders.
  • Strong analytical thinking and problem-solving skills to assess claim details, policy information, and relevant documents.
  • Effective negotiation and persuasion skills to achieve optimal claim settlements for clients.
Personal Qualifications

You should possess:

  • A bachelor's degree in business, insurance, finance, or a related field.
  • Prior experience in claims processing, claims handling, or related roles within the insurance industry.
  • Relevant certifications in claims management or insurance claims.
  • Proficiency in using claims management systems, CRM software, and Microsoft Office suite (Word, Excel, Outlook, etc.).


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