Examination Center Coordinator

1 day ago

Mount Abu, Rajasthan, India beBeeOperations Full time ₹ 10,00,000 - ₹ 15,00,000
HSTC Operations Coordinator

We are seeking a skilled HSTC Operations Coordinator to play a key role in ensuring the smooth operation of High-Stakes Test Centers.

About the Role
  • The HSTC Operations Coordinator will work closely with our management team and partners to coordinate scheduling, manage schedules, ensure compliance, and provide necessary tools and processes for efficient exam delivery.

Reporting to the High Stakes Test Centre Management Team Leader, this role involves working with internal teams, managing unforeseen events, and overseeing CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.

Main Responsibilities
  1. Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
  2. Collaborate with Workforce Management team on Speaking Examiners' allocation forecast.
  3. Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
  4. Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
  5. Coordinate with internal teams to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
  6. Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
  7. Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
  8. Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
  9. Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

Requirements:

  • Bachelor's degree in business administration, operations management, or a related field preferred.
  • 1-3 previous working experience in a multi-cultured environment would be considered a plus.
  • Excellent attention to detail.
  • Excellent command of the English Language (Level C2). Extra languages desired.
  • Advanced computer literacy is required. ECDL Advance level certification is desirable.
  • Clear and effective communication skills, both written and verbal.
  • Strong organizational and time-management skills.
  • Ability to work under pressure and meet tight deadlines.
  • Experience in liaising with multiple teams and departments.
  • Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, industry standards.
  • Flexibility to travel as required to support operational needs.

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