Cloud Computing and CRM Expert

7 days ago


Chandigarh, Chandigarh, India de facto Infotech Full time

As a Microsoft Dynamics 365 Solution Architect, you will play a crucial role in helping de facto Infotech deliver innovative cloud computing and CRM solutions to our clients. We are looking for a highly experienced professional who can lead the development of complex solutions using Microsoft Dynamics 365, Power Platform, and Common Data Service.

The successful candidate will have a strong background in CE/CRM, with at least 15 years of experience in the field. They will have excellent knowledge of Dynamics 365 CE, PowerApps, Portal, Canvas and Model Driven Apps, Power Automate, and Azure Functions, as well as experience in configuration and customization of these tools.

Key Responsibilities:

  • Contribute to the development of client projects across all phases (Plan, Analyze, Design, Build, and Test)
  • Architect design and solution CRM solutions, leveraging technical expertise and hands-on experience with Dynamics 365 CE and Power Platform
  • Collaborate with cross-functional teams to ensure consistent and positive client interaction and solution delivery
  • Work closely with clients to understand their requirements and scope, recommending appropriate solutions
  • Design conceptual and technical architecture for complex CRM solutions
  • Ensure project quality meets standards through KPI identification and regular monitoring
  • Partner with technology and design teams to ensure seamless integration and delivery of solutions
  • Support the team in defining technical, operational, and user requirements

Required Qualifications:

  • Minimum degree level or relevant experience and proven track record
  • 15+ years' experience in CE/CRM domain, including 8-10 years of professional development, consulting, and architect-level working experience with external clients
  • Strong understanding of common industry-standard business practices supported by Dynamics 365 CE
  • Experience in configuration and customization of Dynamics 365 CE, PowerApps, Portal, Canvas and Model Driven Apps, Power Automate, and Azure Functions
  • Pre-Sales experience, especially with right-fit solutioning based on high-level or ambiguous requirements and good understanding of pricing strategies
  • Proposal writing, product demonstration, and presentations skills
  • Client management skills and ability to work with clients to develop and manage an action plan
  • Excellent presentation, communication, leadership, and client development skills to effectively present information to C-level management, public groups, and/or board of directors


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