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Operations Leader

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Job Description

We are seeking an experienced Operations Leader to join our team. As a key member of our organization, you will play a critical role in driving business growth and customer success.

The successful candidate will be responsible for leading the creation and execution of strategic initiatives to boost customer conversion and promotional communications. This includes managing cross-functional stakeholder management to deliver on campaign objectives, innovating new campaign types, and identifying opportunities for increasing deliverability.

You will also partner with colleagues across the organization to drive business outcomes. Your excellent communication skills, ability to work with technical teams, and lead cross-functional teams will be invaluable assets to our team.

Key Responsibilities:

  • Develop and implement CRM strategies to drive customer engagement and conversion.
  • Collaborate with cross-functional teams to deliver on campaign objectives and improve business outcomes.
  • Innovate new campaign types and identify opportunities for increasing deliverability.
Requirements

To succeed in this role, you will need:

  • 3-4 years of relevant work experience in CRM campaigns at high growth or technology companies.
  • Experience working on SFMC CRM platform is preferred.
  • Excellent communication and leadership skills.
  • A passion for recognizing emerging trends, creative excellence, and new technologies.
About Us

We are a global education company committed to making high-quality education accessible and affordable. Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches.

We have educated over 250,000 individuals in more than 80 countries and continue to innovate and grow. We offer a dynamic and supportive work environment that encourages collaboration and creativity.