ServiceNow IT Service Management Specialist

8 hours ago

Mount Abu, Rajasthan, India beBeeITDeveloper Full time ₹ 28,00,000
ServiceNow ITSM Developer\

As a ServiceNow ITSM developer, you will play a crucial role in designing and implementing robust workflows for incident, problem, change, and service request management.

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Key Responsibilities:

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  • Develop and optimize Incident, Problem, Change, and Service Request Management workflows to align with business requirements.\
  • Configure and update Discovery schedules, monitor daily runs for errors, and troubleshoot issues to ensure reliable CI identification and population.\
  • Enhance Discovery probes and patterns to support complex infrastructure and cloud environments.\
  • Continuously improve the ServiceNow platform through iterative enhancements, user feedback incorporation, and performance tuning.\
  • Customize form layouts, fields, and user interfaces to support data consistency and usability across modules.\
  • Tailor and extend CAB Workbench functionality to support automated workflows and board operations.\
  • Develop and maintain robust REST/SOAP API integrations with external systems.\
  • Manage Scheduled Jobs, Script Includes, Business Rules, and automation scripts for operational efficiency.\
  • Customize the Employee Center portal to improve branding, content delivery, and user engagement.\
  • Design and publish reports and dashboards to support performance tracking and operational transparency.\
  • Troubleshoot platform issues using advanced scripting skills and resolve defects promptly.\
  • Collaborate with product owners and stakeholders to analyze business needs and deliver scalable, maintainable solutions.\
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Requirements:

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  • Bachelor's degree in Computer Science, Information Technology, or related field.\
  • Relevant ServiceNow training in ITSM, Discovery, and scripting modules.\
  • Minimum of 3 years of hands-on experience in ServiceNow development.\
  • Proven track record with ServiceNow ITSM modules and Discovery implementation.\
  • Experience with form customization, API integration, and dashboard/report creation.\
  • Demonstrated experience in troubleshooting platform issues and scripting errors.\

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