Integrated Collaboration Specialist

1 week ago

Pune Noida Thane, India beBeeUnified Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Collaboration Systems Specialist

Key responsibilities:

We are seeking a skilled professional to design, deploy, and maintain integrated communication systems that involve voice, video, data, and mobile applications.

  • Manage and maintain collaborations systems operationally.
  • Identify new use cases through various channels, including trouble tickets and user interactions.
  • Create and implement new capabilities to increase overall productivity.
  • Collaborate with UX/service-desk teams for proactive communications, training, and documentation.
  • Optimize users' collaboration experience through computation and network enhancement.
  • Develop the tool set and telemetry.
  • Develop a knowledge base of self-serve steps for end-users to identify cause(s) of performance issues.
  • Work on escalated support tickets within the UCC domain.
  • Stay updated on feature releases and investigate their relevance/impact to the user base.
  • Research and implement alternative solutions and workarounds, including BOTs, to fill and work around feature gaps within standard Webex products.
  • Parse through application and system logs to troubleshoot issues.
  • Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff.
  • Operate with a focus on telephony function.

Required Skills:

  • Proficiency across the Webex suite of products, with emphasis on telephony function.
  • Possess an intermediate level of IP networking knowledge.
  • Candidate can troubleshoot Cisco UC systems, including Webex Control Hub.
  • Candidate has demonstrated ability to use tools including Webex Tracer, Wireshark, and Fiddler.
  • Possess knowledge with Quality of Service (security concepts knowledge), as applicable to UCC.
  • Candidate is comfortable to act on certificate expirations, CSR generation etc.
  • Candidate has experience of enhancement abilities through Scripting and REST/XML API familiarity.

Benefits:

  • Cooperative team member.
  • Strong interpersonal skills to engage with users.
  • Outstanding communication and documentation abilities.
  • Resourceful and able to work independently.
  • Proven demonstration of proactive customer support by preemptively identifying and addressing potential user problems.

Qualifications:

  • Bachelor's Degree in a relevant field.
  • CCNP Unified Communications certification.

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