Content Ingestion Specialist

5 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description:

The Team Lead is a critical role responsible for managing a team of operators who perform technical QC and ingest content into platforms. This position requires confidentiality, excellent administrative skills, and attention to detail.


About the Role:

This position involves daily scheduling, ensuring all operators are adequately utilized, and driving issue resolution to enhance operational efficiency and output quality.


Main Responsibilities:

  • Daily scheduling and prioritization according to work schedules and delivery deadlines.
  • Operating as a hands-on contributor while leading the team, actively engaging in production tasks, staying updated on process changes, and driving issue resolution.
  • Analyzing weekly forecasts and progress reports of team performance and raising concerns to management.
  • Maintaining and presenting team metrics and monthly quality performance at individual and team level.
  • Supporting management to highlight operational risks and areas for improvement.
  • Monitoring compliance with standard operating procedures and taking corrective action when necessary.
  • Overseeing implementation of quality procedures, ensuring alignment with SOPs and IT security standards.
  • Rolling out new procedures, keeping the team updated on client specifications, and following up to ensure everyone is on the same page.
  • Overseeing workflow and analyzing error trends, providing suggestions for corrective actions, working on root cause analysis for errors, and providing targeted feedback or training.
  • Identifying areas of the process that can be improved and focusing on increasing overall efficiency of the team.
  • Addressing or escalating any issue that might hinder production, dealing with issues promptly to ensure continuous flow of production operations and meeting deadlines.
  • Responsible for regular check-ins with employees, coaching, and mentoring them.
  • Leading employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
  • Responsible for resource management, ensuring resources are available to meet production requirements.
  • Constant effort towards improvement of direct reports by nominating learning and development courses and motivating them to stay engaged.
  • Driving cross-training and other upskilling initiatives for the team.
  • Actively participating in team-building activities to promote camaraderie.
  • Identifying and resolving bottlenecks to optimize workflows.
  • Acting as a primary point of contact in designated shifts.
  • Communicating progress, concerns, and success effectively to stakeholders.
  • Other duties as identified and assigned.

Key Performance Indicators (KPIs):

  • Monthly operator performance metrics.
  • Updating and accurately maintaining error logs and coverage planning documents.
  • Providing feedback for continued development of existing tools.
  • Collaborating with clients for workflow design adoption.

Requirements:

  • Evidence of high-level confidentiality practices.
  • Ability to work under pressure and meet tight deadlines.
  • Excellent administrative skills and attention to detail.
  • Clear communication skills in spoken and written English.
  • Familiarity with Mac and PC navigation, Linux a plus.
  • Ability to multitask and work collaboratively.
  • Good knowledge of Microsoft Office Applications such as Word, Excel, and Outlook.
  • Good time management skills and excellent problem-solving skills.
  • A keen interest in media and multimedia is required.

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