Head of Customer Success and Support

4 days ago


Indore, Madhya Pradesh, India Robro Systems Full time
Company Overview

We are a leading provider of industrial automation solutions, specializing in transforming equipment into intelligent robots.

Our flagship product, the Kiara Vision Platform, provides advanced vision capabilities for precise defect detection and quality control. We work closely with industrial manufacturers to integrate our vision technology into their production lines, enhancing their processes and product quality.

Job Description

This is a senior leadership position responsible for driving our global support operations as Vice President of Technical Support.

You will develop and execute a global technical support strategy aligned with company objectives, lead and mentor technical support teams, and ensure customer satisfaction with our industrial automation products.

Responsibilities:
  • Develop and execute a global technical support strategy.
  • Lead and mentor technical support teams.
  • Implement best practices to enhance support efficiency and effectiveness.
  • Collaborate with cross-functional teams to incorporate customer feedback into product development.
Requirements:
  • Bachelor's or Master's degree in Engineering, Computer Science, or a related field.
  • 10+ years of experience in technical support within the industrial automation sector, with at least 5 years in a leadership role.
  • Proven track record of managing global support teams and achieving high customer satisfaction.
  • Strong understanding of industrial automation products and applications.
  • Excellent leadership, strategic planning, and communication skills.


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