Front Office Department Head

2 days ago


Kolkata, West Bengal, India beBeeManagement Full time ₹ 25,00,000 - ₹ 40,00,000

Job Title: Front Office Department Head

About the Role:

This position involves overseeing the smooth operation of our hotel's front office department.

Main Responsibilities:

  • To effectively manage and coordinate all activities within the front office department as a self-sufficient unit.
  • Monitor expenses and suggest measures to control costs, ensuring optimal resource allocation based on multi-skilling and multi-tasking principles.
  • Develop an integrated cost management plan through product line optimization and minimal inventory strategies.
  • Maintain adherence to the Department Operational Budget.
  • Assist in preparing monthly forecasts and schedule resources accordingly.
  • Regularly analyze and report on profit and loss statements.
Requirements:
  • Full knowledge and capability to manage, supervise, correct, and demonstrate all duties and tasks to set standards.
  • Proficiency in OPERA system.
  • Familiarity with policies and procedures for fire, emergency evacuation, accidents, bomb threats, law and order situations.
  • Knowledgeable about Accor spirit, values, and goals, responsible for integrating them into daily operations.

In addition, this role involves ensuring that all services in the front office are always available and performed efficiently and with courtesy, as per the Departmental Operations Manual. Maintaining high personal appearance and hygiene standards is also essential, along with developing good relationships with staff within the department and other departments.


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