BMC Remedy IT Service Management Specialist

23 hours ago


Dombivli, Maharashtra, India DigiHelic Solutions Pvt. Ltd. Full time
Job Description:

DigiHelic Solutions Pvt. Ltd. is seeking a skilled BMC Remedy IT Service Management Specialist to join our team.

We are looking for an experienced professional with expertise in BMC Remedy IT Service Management to work on implementation upgrade projects related to BMC Remedy ITSM.

Key Responsibilities:

  • Perform root cause analysis on all critical incidents and problems, document RCA, and share with stakeholders.
  • Work on L2/L3 incidents impacting business services.
  • Develop and implement ITIL processes for incident, problem, change, knowledge, and asset management.
  • Ensure seamless integration of BMC Remedy with third-party applications.
  • Collaborate with clients and internal teams to provide fixes and solutions.
  • Manage communication with clients, stakeholders, and requesters for ticket resolution.

Requirements:

  • 5+ years of IT experience.
  • Expertise in BMC Remedy ITSM, including Incident, Problem, Change, Knowledge, and Asset Management.
  • Hands-on experience with My IT, Smart IT, and Smart Reporting.
  • Good understanding of BMC Remedy architecture and components.
  • Knowledge of BMC Helix, Digital Workplace, and Smart IT Innovation Suite.

What We Offer:

  • A dynamic work environment with a talented team.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates.



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