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Service Delivery Lead
1 week ago
We are seeking an experienced Technical Manager to join our team at Growing Careers. As a key member of our organization, you will be responsible for overseeing the technical support team, supporting customers with technical services, and successfully closing all service issues in a timely and efficient manner. This is an excellent opportunity for a motivated and experienced professional to take their career to the next level.
Key Responsibilities:
- Oversee the technical support team and ensure prompt resolution of customer service issues.
- Develop and maintain relationships with customers and vendors.
- Generate new business opportunities across all support/service verticals.
- Manage budgets for technical service projects.
- Lead a team of engineers and provide guidance, support, and training.
Requirements:
- Strong technical expertise in various equipment and systems.
- Excellent communication and interpersonal skills.
- Ability to negotiate with customers and vendors on pricing, delivery, and support.
- Experience in team management and leadership.
- Familiarity with budgeting and financial management.
