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Operations Team Leader Position
1 week ago
The Commonwealth Bank is dedicated to helping people and businesses achieve their financial goals. As an Operations Team Leader, you will play a crucial role in leading a team of Consumer Specialists who are passionate about delivering exceptional customer experiences.
Job DescriptionThis position involves managing a team of direct reports, providing coaching and development opportunities to meet business performance targets and standards. You will be responsible for understanding process improvements and providing value-added insights to drive continuous growth within the business.
Key Responsibilities:- Lead, coach, and develop staff to fulfill the bank's purpose of improving financial well-being
- Provide high-quality interactions with customers, ensuring adherence to schedule, quality requirements, and productivity measures
- Manage complex enquiries and complaints, acting as a point of reference for escalated issues
- 7+ years of industry experience as a Customer Support specialist
- Self-motivated individual with a passion for leading and inspiring teams
- Flexible to work in a 24/7 rotational shift environment
