Lead User Experience Designer

2 days ago

Gulbarga, Karnataka, India beBeeUserExperience Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
UX Researcher Job Description

Deliver exceptional user experiences by conducting user research initiatives to understand customer needs, behaviors, and pain points across digital ecosystems. Design and execute research studies such as usability tests, surveys, field studies, diary studies, and in-depth interviews.

Key Responsibilities:

  • Evaluate existing digital journeys and recommend usability and conversion improvements.
  • Translate research findings into personas, journey maps, and experience frameworks that guide product design decisions.
  • Collaborate with UX/UI designers, product managers, and engineering teams to embed user insights into product roadmaps.
  • Mixed-methods research (qualitative + quantitative) and partnership with analytics teams are required to validate findings.

Requirements:

  • Bachelor's/Master's degree in HCI, Cognitive Psychology, Design, Behavioral Science, or related field.
  • Minimum 3–5 years of experience as a UX Researcher or in a similar role within digital-first or product-driven organizations.
  • Strong expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and A/B testing.
  • Experience with tools like Dovetail, Maze, Lookback, Optimal Workshop, UserTesting, Google Analytics, Mixpanel, or Amplitude is highly desirable.

Preferred Skills:

  • Prior experience in BFSI, fintech, or large-scale B2C products.
  • Familiarity with UX design tools.
  • Knowledge of financial services workflows and unit economics.
  • Experience working in Agile/Scrum environments with cross-functional teams.

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