Infrastructure Transformation Specialist

4 days ago

Bengaluru, Karnataka, India beBeeITSM Full time US$ 18,00,000 - US$ 20,00,000
Job Opportunity: IT Service Management Architect

We are seeking an experienced IT Service Management Architect to design and implement complex infrastructure solutions across on-premises, cloud, and hybrid environments. If you have a passion for delivering cutting-edge solutions that transform businesses, we would like to hear from you.

About the Role:

This is a senior-level position that requires strong leadership skills and technical expertise in IT service management. The successful candidate will be responsible for developing and implementing architecture strategies, leading infrastructure modernization efforts, and serving as a trusted advisor in enterprise monitoring, service management, and AIOps.

Key Responsibilities:

The ideal candidate will have experience in designing and architecting end-to-end infrastructure solutions for managed services across on-prem, cloud, and hybrid ecosystems. They will also be responsible for developing and maintaining technical blueprints and reference architectures for scalable infrastructure delivery.

  • Design and architect end-to-end infrastructure solutions for managed services across on-prem, cloud, and hybrid ecosystems.
  • Develop and maintain technical blueprints and reference architectures for scalable infrastructure delivery.
  • Define service catalogs, SLAs, and operational procedures for managed services offerings.
  • Create disaster recovery (DR) and business continuity (BCP) strategies tailored to client environments.
  • Design and present AIOps strategies to clients, focusing on proactive monitoring and intelligent operations.
  • Act as a trusted advisor in areas of Enterprise Service Management, Monitoring, and Automation.

Required Skills and Qualifications:

The successful candidate will possess a strong background in IT service management, with experience in implementing and managing ITSM tools such as ServiceNow, BMC Remedy, and Jira Service Management. They will also have a solid understanding of cloud operations and DevOps methodologies.

  • ITIL Foundation certification is required; ITIL Expert/Master preferred.
  • Experience implementing and managing ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management.
  • Understanding of cloud operations and DevOps methodologies.
  • Familiarity with automation and orchestration tools: Terraform, Ansible, PowerShell, etc.

Benefits:

This is an excellent opportunity for a seasoned IT professional to take their career to the next level. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

About Us:

We are a global consulting and technology services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide. With offices in multiple locations, we have served hundreds of clients across various industries.

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