Quality Assurance and Quality Improvement Manager
1 week ago
The position of Quality Assurance and Quality Improvement Manager is available at IGT Solutions in Gurgaon. As a manager, you will be responsible for leading a team of quality evaluators and team leaders to ensure aligned processes.
This is an excellent opportunity to utilize your time and people management skills, as well as your ability to drive client/stakeholder engagement to achieve improvement objectives.
- Key Responsibilities:
- Team Management: Lead a team of Quality Evaluators and Team Leaders for aligned Processes.
- Client/Stakeholder Management: Drive and influence improvement objectives through effective communication.
- Quality Activities: Develop and implement strategies for transaction monitoring, facilitate the sharing of best practices, and identify areas for improvement.
- Process Trends: Analyze and report trends in agents/process performance and implement corrective action plans as needed.
- Calibration Compliance: Ensure weekly compliance with calibration standards.
- Reporting: Prepare weekly and monthly reports to track progress and identify areas for improvement.
- Requirements:
- Travel Domain Knowledge: Strong understanding of travel industry requirements.
- Supervisory Skills: Excellent supervisory skills with attention to detail and result-oriented approach.
- Communication Skills: Excellent written and verbal communication skills in English.
- Organizational Skills: Organized and methodical approach with ability to meet deadlines.
- Technical Skills: Proficient in MS Office (Excel, Word, PPT) and familiar with QC tools like Pareto, Six Sigma, FMEA, SIPOC.
- Benefits:
- Diverse and inclusive work environment that values diversity and promotes equal employment opportunities.
Salary Range: ₹10,00,000 - ₹15,00,000 per annum (estimated based on the location and industry standards). We offer a competitive compensation package including benefits such as health insurance, retirement plan, and paid time off.
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