World-Class Travel Experience Specialist

2 days ago

Tiruppur, Tamil Nadu, India beBeeTravelService Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Customer Excellence Executive

Are you passionate about delivering exceptional customer experiences? Do you thrive in dynamic environments where no two days are the same? We're seeking a skilled Customer Excellence Executive to join our team and make a real impact on our customers' lives.

As a key member of our customer service team, you will be responsible for handling real-time queries from customers, managing escalations efficiently, and providing timely resolutions. You will work closely with our suppliers, hotels, and transport providers to resolve urgent issues and maintain clear communication with customers to ensure a seamless travel experience.

Key Responsibilities:

  • Handle real-time on-trip queries from customers.
  • Manage escalations efficiently and ensure timely resolutions.
  • Coordinate with suppliers, hotels, and transport providers to resolve urgent issues.
  • Provide immediate assistance for any itinerary changes or disruptions.
  • Maintain clear and timely communication with customers to ensure a seamless travel experience.

Requirements:

  • 1-3 years of experience in customer service, travel operations, or a related field.
  • Strong problem-solving and decision-making skills.
  • Excellent communication skills and ability to handle high-pressure situations.
  • Familiarity with travel bookings, reservations, and emergency handling.
  • Ability to work independently and make quick judgments.
  • Customer-first approach with a focus on delivering exceptional service.

What We Offer:

  • Competitive salary package.
  • Opportunity to be a part of a growing and dynamic travel company.
  • A collaborative and supportive team environment.

If you have a passion for travel and customer service, we would love to hear from you.

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