Hotel Training Manager

1 day ago

Madurai, Tamil Nadu, India beBeeTraining Full time ₹ 18,00,000 - ₹ 22,00,000
Job Overview

The primary objective of this role is to develop and implement comprehensive training programs across multiple hotel properties, ensuring consistent service excellence, operational efficiency, and brand compliance.

Key Responsibilities
  • Training Program Design and Delivery: Create core training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned hotels, incorporating diverse learning formats.
  • Customized Training Content: Develop tailored training content that reflects the unique needs and culture of each property while maintaining brand alignment.
  • Blended Learning Strategies: Implement a range of learning strategies including in-person, on-the-job, virtual, and e-learning formats to cater to different learning styles.
  • Consistency and Quality Control: Ensure consistency in training quality across all properties through regular assessments and feedback mechanisms.
  • Training Needs Assessments: Conduct thorough training needs assessments in collaboration with hotel department heads and HR teams to identify skill gaps and areas for improvement.
  • Performance Monitoring: Monitor and analyze performance data, guest feedback, and quality audit scores to identify training opportunities and areas for growth.
  • Leadership Development Programs: Deliver leadership development programs for supervisors, managers, and high-potential team members, focusing on skills enhancement and career progression.
  • Coaching and Support: Provide coaching and support to hotel leadership teams on training techniques, team engagement, and performance management, helping them to achieve their goals.
  • Succession Planning: Assist in succession planning by identifying internal talent and preparing them for future roles, ensuring continuity and minimizing knowledge loss.
  • Mandatory Training Programs: Ensure all team members are trained in mandatory programs including health & safety, security, compliance, and brand-specific training, guaranteeing a safe and compliant work environment.
  • Compliance and Record-Keeping: Oversee compliance with training requirements and maintain accurate records across all properties, providing transparency and accountability.
  • Cross-Functional Partnerships: Collaborate with brand corporate training teams to roll out new initiatives and ensure adherence to standards, promoting best practices and innovation.
Qualifications
  • Bachelor's degree in Human Resources, Hospitality Management, or related field (desired).
  • Minimum 3-5 years of experience in a training role within the hospitality industry, with multi-property exposure preferred.
  • Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design is an asset, enhancing the effectiveness of training programs.

Skills and Competencies:

  • Strong presentation, facilitation, and communication skills, enabling effective training delivery and stakeholder engagement.
  • Ability to design engaging and impactful training content that meets the diverse needs of learners.
  • High level of organizational and project management skills, ensuring timely completion of projects and maintenance of quality standards.
  • Culturally sensitive with the ability to work across diverse teams, fostering inclusive and respectful work environments.

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