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IT Senior Executive

2 weeks ago

Bengaluru, Karnataka, India beBeeServiceLeader Full time £ 85,000 - £ 1,02,000
Senior Service Leader

A visionary leader is required to spearhead our global service desk team, delivering exceptional customer experiences and ensuring seamless service delivery across multiple locations. This role demands the ability to manage diverse teams across different time zones, fostering collaboration with IT support teams worldwide.

Key Responsibilities:
  • Global service excellence and contractual obligation fulfillment
  • Leveraging all desks' capabilities to drive service desk efficiency
  • Strategic headcount control and commercial management across all locations

This position also entails actively promoting initiatives that enhance service quality, productivity, and efficiencies, realizing commercial benefits through successful implementations.

Requirements:
  • Fully qualified in relevant professional certification
  • Profound understanding of functional systems
  • Experience influencing multi-tier management and developing best practices

To succeed, you will require experience in managing IT operations, including a service desk or helpdesk, managing multiple accounts, and SLA development and management. Excellent coaching and communication skills are essential for this role.