Senior Programme Delivery Specialist

11 hours ago

Bengaluru, Karnataka, India beBeeProgramme Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Programme Governance & Controls Lead

This role involves working with a leading bank to drive CRM programme delivery and ensure governance standards are met.

Job Description:

The Programme Governance & Controls Lead will be responsible for active oversight of the CRMx Programme ensuring the programme is delivered as per the company's defined governance standards (scope, cost and time).

  • Establish and maintain standardized project governance frameworks to ensure consistent execution, risk tracking, and reporting across CRM program initiatives.
  • Define and streamline end-to-end delivery processes, including intake, prioritization, and release planning, enabling timely deployment of CRM enhancements aligned with frontline feedback.
  • Develop and implement tracking mechanisms to monitor milestone progress, dependencies, and delivery risks, ensuring transparency and accountability across workstreams.
  • Coordinate change request processes and ensured alignment with business priorities by facilitating regular engagement with cross-functional teams and stakeholders.
  • Drove continuous process improvement by capturing lessons learned, standardizing templates, and optimizing workflows to enhance efficiency and responsiveness to frontline needs.
Required Skills & Qualifications:
  • University graduate with solid experience in the banking industry, exposure of key positions in medium-large programmes and/or Change Management.
  • Minimum of 10-15 years of experience in Banking and Financial services with a minimum of five years' experience as PMO.
  • Direct experience in the CCIB business will be advantageous and preferred.
  • Strong knowledge of JIRA, Confluence, Clarity PPM and MS Office suites.
  • Strong communication skills - oral, written and presentation.
  • Must be a self-starter who is able to initiate and successfully drive the programme and projects to completion with little or no management supervision.
  • Strong analytical skills and ability to prioritize, make decisions, and work to tight timeframes.
  • Proven ability to lead highly complex, global activities through influence and credibility rather than command and control.
  • Strong ability to both assess strategic priorities and to focus on detailed aspects of a function in order to drive effective delivery.
  • Strong integrity, independence and resilience.
  • Solid team player with demonstrated ability to work across multi-cultural, geographic and inter-disciplinary teams to deliver successful outcomes.

Maintain all relevant documentations required to govern the Outsourcing relationship between CRMx and GBS (MY and IN). Ensuring that all information and arrangements have been regularly reviewed and updated with all necessary approvals in place.

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