Process Innovation Specialist

1 week ago

Bengaluru, Karnataka, India beBeeInnovation Full time US$ 1,50,000 - US$ 2,50,000
Process Innovation Specialist

We are seeking an exceptional Process Innovation Specialist who is passionate about streamlining processes and reducing defects in the Payments space to enhance customer experience.

The ideal candidate will be responsible for designing mechanisms to improve CX and integrating techniques into the Payment Risk business unit. The specialist will understand customer pain points and respond to key challenges and successes of BRP programs.

  • Project Management: Identify requirements, document functional specifications, engage stakeholders and process partners, identify defects and gaps, contribute cross-functional solutions, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, and make tradeoffs.
  • Customer Research: Analyze gaps in product experience offerings and design solutions that address unmet customer needs.
  • Drive Product Awareness and Adoption: Identify opportunities and support program improvements.

Reporting:

  • Deliver progress of multiple projects providing regular updates to senior leadership.
  • Monitor and report risks with actionable insights, anticipate and resolve roadblocks.
  • Provide strategic recommendations to leadership to proactively address systemic issues.

Results:

  • Accountability: Challenge assumptions of why a process or service failed, ask tough questions to get to the root of the problem.
  • Commitment towards goals and outcomes and to ensure completion within established timeframes.
  • Clear blockers and escalate appropriately.

Collaboration and Team Management:

  • Manage partner relations, performance, and customer experience, set objectives and success criteria, and drive towards operational excellence.
  • Partner with global process owners, Site leaders, Operation managers in identifying, defining, and executing various process improvement projects.
  • Collaborate to refine and improve workflow between teams, ensuring timelines are met on all sides.

In this role, you will work closely with Ops, Product, Tech, Machine Learning, Engineering, and Data analysts to streamline development of initiatives to solve for experience for our buyers at scale, ultimately helping customers shop safely at Amazon.

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