Service Engineer
2 weeks ago
At Wabtec Corporation, we are committed to delivering exceptional service to our customers. As a Service Engineer - Field Based, you will play a critical role in ensuring the performance of our products at customer sites.
Key Responsibilities:- Plan and implement all retrofits/maintenance & overhauling of products at Customer site
- Secure product performances by monitoring and implementing containment actions, troubleshooting etc.
- Hold regular meetings with customers for the product performance and obtain sign-off on a periodic basis as per contractual requirements
- Improve Customer response time
- Ensure cost-effectiveness by improving efficiency during warranty intervention, preventive and corrective maintenance, overhauling
Main Responsibilities:
- Deliver warranty services from delivery of the product to the end of warranty period
- Support during the commissioning of the Product/System on train and Locomotive
- Execute all Field scheduled operations (retrofit, overhaul, maintenance etc.) in order to meet FT objectives and Customer requirements
- Provide support to Engineering & Quality team for effective problem solving
- Ensure availability and use of special tools for Warranty & Customer support
- Ensure availability of Spares for 0km and Warranty service and efficiently manage site inventory required for maintenance and overhaul
- Ensure feedback of field experience at all stages to improve reliability of the products
- Challenge Customer's claim and establish authenticity of customer warranty claim
- Responsible of EHS (Environment, Health and Safety) organization & deployment
- Participate actively in QRQC (Quick Response Quality Control) process & Failure Reporting Analysis & Corrective Action System (FRACAS)
- Periodic reporting of the open points of Customer and follow-ups till the action is closed
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