IT Service Management Specialist

7 days ago

Hubli, Karnataka, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 20,00,000

At our organization, we are seeking an experienced IT Service Management (ITSM) specialist to join our team.

About the Role

This challenging position involves working with cross-functional stakeholders to analyze and develop technical solutions using the ServiceNow platform.

Key Responsibilities
  • Develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules including Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from business stakeholders and Subject Matter Experts (SMEs) through demonstrations and workshops.
  • Coordinate with internal and external stakeholders for development of user stories, configurations, and delivery on agreed timelines.
  • Develop custom software applications as required through scripting and software development.
  • Manage Business As Usual (BAU) tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.
Requirements

The ideal candidate will possess hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.

A deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources is essential.

Additionally, they will develop and manage application code, user interfaces, and integration components.

Creating and maintaining necessary development documentation - technical design, developer notes, user manual etc., is also crucial.

Managing data with Tables, CMDB, Import Sets, and Update Sets is another key responsibility.

Creating Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development, and configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies are also expected.

Configuring Performance Analytics, Reporting & Dashboards is also a requirement.

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