
Education Support Associate
2 weeks ago
Schools can face numerous challenges in management and administration, particularly for smaller institutions. At our organization, we aim to revolutionize the way educators, students, and administrators collaborate using intuitive technology.
Main Responsibilities:- Act as the primary point of contact for users seeking support
- Handle Tier 1 and Tier 2 support requests via various communication channels
- Collaborate with internal teams to resolve issues and improve processes
A successful candidate will possess strong problem-solving skills, excellent communication abilities, and a customer-centric mindset.
They should also be familiar with tools like Zendesk, Intercom, Jira, Confluence, or similar software.
With experience supporting Software as a Service (SaaS) platforms, ideally in Education Technology (EdTech) or related sectors, they will be well-equipped to handle the demands of this role.
We seek an individual who is passionate about problem-solving, advocacy, and helping customers succeed.
Required Skills:- Strong troubleshooting and analytical skills
- Excellent communication and interpersonal skills
- Familiarity with SaaS platforms and EdTech tools
Our ideal candidate will thrive in a fast-paced environment and be committed to delivering exceptional customer experiences.
Benefits:- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Chance to make a meaningful impact on education
We are committed to fostering a culture that values diversity, equity, and inclusion. If you are passionate about making a difference in education, we encourage you to apply.
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