Quality Assurance Specialist
3 weeks ago
Responsibilities:
As a Quality Assurance Specialist - Process Auditor at R1 RCM, you will be responsible for auditing and evaluating web and voice transactions to ensure they are error-free and compliant with our processes.
Key Responsibilities:
- Audit and evaluate web and voice transactions to ensure compliance with our processes.
- Participate in process and training calls as required.
- Report sharing to communicate performance effectively and timely with Ops and QA teams.
- Develop and implement audit and sample plans, feedback sharing, and training for team members.
- Manage escalations received externally and internally.
- Work closely with Ops supervisors and quality teams to develop agent and team level action plans for quality improvement.
Requirements:
- Well-versed in transactional and voice audits (up to 100%).
- Proficient in MS Office.
- Analytical and problem-solving skills.
- Able to capture VOC and document effectively.
- Able to prepare SOP and document processes whenever required.
- Flexible with working in a 24/5 environment.
- Good in abiding predefined instructions and processes.
- Open and flexible towards ad-hoc projects and tasks.
- Good feedback sharing skills.
About R1 RCM:
At R1 RCM, we are committed to delivering innovative solutions in the healthcare industry. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration, and the freedom to explore professional interests. We believe in giving back to the community and offer a competitive benefits package.
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