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Optimizing Quality Metrics
2 weeks ago
We are seeking a Quality Assurance Specialist to ensure high-quality standards in our processes. This role plays a critical part in maintaining and enhancing our performance metrics.
Key Responsibilities:
1. Monitor calls/chats to guarantee adherence to quality standards.
2. Provide actionable feedback to enhance performance and identify areas for improvement.
3. Suggest process improvements to boost efficiency and effectiveness.
4. Ensure compliance with organizational guidelines and regulations.
Requirements:
1. Strong analytical and communication skills.
2. Previous experience in QA is preferred but not mandatory.
3. Familiarity with E-commerce domain is an added advantage.
4. Ability to work in a fast-paced environment.
Why Choose This Role?
1. Collaborate with a global leader in outsourcing solutions.
2. Be part of a dynamic and supportive team environment.
3. Opportunities for career growth and learning experiences.
