
Project Delivery Executive
1 week ago
The Implementation Operations Manager role plays a pivotal part in overseeing the lifecycle of implementation projects, including planning, resource allocation, execution, and post-launch support.
This position demands strong leadership skills to manage large teams and client interactions, as well as experience in developing scalable processes to enhance operational efficiency and system adoption.
The ideal candidate will have at least 8 years of experience in operations management, with a minimum of 3 years in leading software implementations. They should also possess a deep understanding of imaging technologies and workflows, along with experience working in high-growth, SaaS-based or healthcare technology environments.
Key Responsibilities:- Leading a team of 20+ members managing implementations across multiple regions.
- Overseeing the full lifecycle of Aeka implementation projects.
- Managing and monitoring end-to-end image migration efforts from legacy imaging platforms to Aeka.
- Developing and refining processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform.
- Coordinating cross-functionally with Product, Engineering, and Customer Success teams.
- Ensuring comprehensive documentation of implementation processes and client configurations.
- Providing regular reports on operational performance and project status.
- Mentoring and coaching team members, conducting performance evaluations, and fostering a culture of ownership, collaboration, and accountability.
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