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Endpoint Management Specialist

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Gurgaon, Haryana, India beBeeIntune Full time ₹ 22,50,000 - ₹ 25,50,000

Job Title: Endpoint Management Specialist

This role requires a seasoned IT professional with expertise in Microsoft Intune administration and incident management to lead endpoint management operations and ensure seamless service delivery.

The ideal candidate will have strong experience in managing Windows, macOS, iOS, and Android devices using Intune. They must also have a solid understanding of Azure AD, Autopilot, SCCM, and Co-management.

Key Responsibilities:
  • Manage Intune for endpoint management:
    • Oversee the setup and configuration of Intune for Windows, macOS, iOS, and Android devices.
    • Ensure compliance and security policies are properly implemented via Intune & Azure AD.
    • Manage Autopilot provisioning, compliance policies, conditional access, and app protection policies.
    • Troubleshoot and resolve Intune-related issues, including device enrollment, compliance failures, and software deployments.
  • Incident Management & Escalations:
    • Act as the Incident Manager, ensuring ITIL best practices for L1, L2, and L3 support teams.
    • Own P1/P2 incidents, drive RCA (Root Cause Analysis), and implement corrective actions.
    • Ensure SLA adherence and minimize downtime through proactive monitoring & automation.
    • Coordinate with vendors (Microsoft) for issue resolution.
  • Service Delivery & Process Improvements:
    • Define and implement SOPs, playbooks, and best practices for endpoint management.
    • Lead problem management by identifying trends and implementing permanent fixes.
    • Work closely with the Service Delivery Manager to improve operational efficiency.

Requirements:

  • Must Have Skills: Proficiency in Microsoft Intune, Endpoint Management, Apple macOS Management.
  • 9+ years of IT experience with a focus on Intune administration & endpoint management.
  • Strong expertise in Microsoft Intune, Azure AD, Autopilot, SCCM, and Co-management.
  • Deep knowledge of ITIL processes, incident, and problem management.
  • Experience handling major incidents (P1/P2), RCA, and service restoration.