Global IT Endpoint Engineer Senior Specialist

Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do
* BCG's Windows Operating System team is a part of the Personal Productivity Portfolio within our Worldwide IT organization.
* The team owns and drives the next version of Windows including imaging and upgrade products (cloud and on-prem) to a large global organization (~35000 end points) while also working with application teams to ensure the integrity of the operating system and overall end user laptop experience.
* Applicants will work with highly cross-functional global teams taking a pro-active approach to identify potential issues and improving the Windows environment and ultimately the end user experience.
* As a Windows Operating Senior System Engineer, you will use on-prem technologies such as AD and SCCM and cloud-based technologies such as Intune and Autopilot for deployment of the OS within the environment. You will be responsible for packaging, testing, and deploying image and upgrade products to end users. You will work closely with other Windows related teams in accomplishing our unified Portfolio objectives.

What You'll Bring
* 5-7 years of experience.
* Experience providing *end-user support* with a focus on *user experience* and efficient *ticket handling* in ServiceNow.
* Proven experience with *SCCM* (including packaging, maging, configuration items, and collection management).
* Experience in *cloud-based technologies* including *Entra ID, Intune, and Autopilot* for modern endpoint management.
* Hands-on expertise with both *Cloud Native and Hybrid Autopilot* deployments.
* Strong experience with *Windows operating systems,* including *image creation, testing, and deployment* at global scale using *Autopilot and SCCM.*
* Experience with *Windows Hello for Business and troubleshooting.*
* Proficiency in *reading and analyzing Windows event logs* for diagnostics and troubleshooting.
* Working knowledge of PowerShell.
* Change and release management experience for production rollouts
* Experience opening support cases and collaborating with Microsoft on issue resolution.
* Strong understanding of *Windows laptop performance and stability* tuning.
* Experience working in *Agile environments* using tools like *Jira*.
* Familiarity with enterprise IT tools including *Aternity, ServiceNow, Active Directory, Power BI, and Microsoft Power Automate.*
* Ability to communicate complex technical concepts through *well-structured documentation, data analysis, and live demonstrations.*
* Ability to write technical documentation
* Previous experience supporting end users, focused on User Experience, ServiceNow Ticket handling
* Demonstrated ability to *collaborate across technical teams, application owners, and IT services* to ensure system usability and value delivery.
* Skilled at conducting *process reviews* to identify strengths, weaknesses, and opportunities for improvement in endpoint management strategies.

Who You'll Work With
You will work with team members in Asia, Europe, and the United States supporting a global user community. Flexible work hours will be required.

Additional info
*YOU'RE GOOD AT*
* Strong diagnostic skills with the ability to quickly troubleshoot complex endpoint issues.
* Ability to work well independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand.
* Effectively handle difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency.
* Strong analytical and technical skills, detail-oriented, and quality-minded.
* Exceptional verbal and written communication and presentation skills.
* Passion for hands-on learning.
* Collaboration in a team setting.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

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