Senior Manager Solution Architect

2 weeks ago

Bengaluru, Karnataka, India Sutherland Full time
Job Description

As a Senior Manager Solution Architect & Digital Transformation, you will lead complex technology projects and drive process improvement initiatives in the Banking domain. You will work closely with IT to implement current and future technology requirements and provide leadership in support of identified and implemented projects.

Key Responsibilities:

  • Displays clear expertise in Process Excellence initiatives to improve Key business Metrics.
  • Applies Continuous Improvement and Lean/Six Sigma tools to consistently improve performance.
  • Interfaces with IT to work on current and future technology requirements.
  • Provides leadership in support of the identified and implemented projects.
  • Leads opportunity discovery activities and prepares solutions with the help of architects.
  • Co-ordinates with client frequently and provides status updates of projects.
  • Builds, maintains, and leverages relationships across functions to identify opportunities for process improvement.
  • Defines, optimizes, and maintains end-to-end processes to ensure efficiencies.
  • Leads cross-functional teams in defining current processes/systems and establishing plans to close the gaps.
  • Oversees the deployment of new processes and functions in Banking vertical.
  • Identifies and establishes metrics and Key Performance Indicators to evaluate process efficiencies.
  • Conducts Root cause analysis and problem-solving to ensure optimal operational efficiencies.
  • Drives Change Management to promote a culture and mindset of operational excellence and continuous improvement.
  • Coaches/mentors stakeholders and team members at all levels to support them through the adoption of lean principles and practices.
  • Collaborates with leadership to ensure alignment of initiatives and the successful delivery of the strategy.
  • Performs all duties inherent in a managerial role, including staff training, performance evaluation, and budget development.

Requirements:

  • A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
  • Black Belt certified from a recognized institute/company.
  • A minimum of 3 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
  • A minimum of 5 years of experience in driving process improvement on key process metrics in Banking vertical.
  • A minimum of 2 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in Banking or financial services industry.
  • A proven track record of delivering successful process excellence & digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
  • A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
  • A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism, and Microsoft Power Automate.
  • A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
  • Strong knowledge and experience with enterprise architecture, cloud computing – AWS/Azure/Google Cloud Platform, data analytics – Snowflake/Tableau, and agile methodologies (Scrum).
  • Strong analytical skills, being able to perform ROI/CBA analysis.
  • Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
  • Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
  • A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.
  • Proficiency in Minitab, MS Excel, PowerPoint, and other business analytics and presentation tools.

  • Senior Manager Solutions Architect

    2 weeks ago

    Bengaluru, Karnataka, India Light & Wonder, Inc Full time

    Job Title: Senior Manager Solutions ArchitectLight & Wonder, Inc. is seeking a highly skilled and experienced Senior Manager Solutions Architect to join our corporate team. As a key member of our People Technology department, you will be responsible for overseeing the development, implementation, and optimization of technology solutions related to human...

  • Senior Solution Architect

    2 weeks ago

    Bengaluru, Karnataka, India CAPCO Full time

    Senior Solution ArchitectAt Capco India, we are seeking a highly skilled Senior Solution Architect to join our team. As a key member of our architecture practice, you will be responsible for designing and implementing end-to-end solutions that drive our digital transformation strategy.Key Responsibilities:Develop and implement solution architectures that...

  • Senior Manager Solutions Architect

    2 weeks ago

    Bengaluru, Karnataka, India Light & Wonder, Inc Full time

    Job Title: Senior Manager Solutions ArchitectLight & Wonder, Inc. is seeking a highly skilled and experienced Senior Manager Solutions Architect to join our corporate team. In this strategic leadership role, you will be responsible for overseeing the development, implementation, and optimization of technology solutions related to human resources.Key...

  • Senior Solution Architect

    2 weeks ago

    Bengaluru, Karnataka, India Tech Mahindra Full time

    Job Title: Senior Solution ArchitectWe are seeking a highly experienced Senior Solution Architect to join our team at Tech Mahindra. As a key member of our architecture team, you will be responsible for designing and implementing innovative solutions that meet the evolving needs of our clients.Key Responsibilities:Design and implement end-to-end solutions...

  • Senior .NET Architect

    4 days ago

    Bengaluru, Karnataka, India Mazenet solution Full time

    Mazenet solution seeks a highly skilled Senior .NET Architect to lead the design and implementation of enterprise-level solutions using .NET and Angular technologies.Key Responsibilities:Design and architect scalable and efficient solutions using .NET, Angular, and Azure servicesLead development teams and ensure best practices are followedCollaborate with...

  • Senior Solutions Architect

    1 week ago

    Bengaluru, Karnataka, India Cadence Design Systems, Inc. Full time

    Cadence Design Systems, Inc. is seeking a skilled Senior Solutions Architect to join our team.As a Senior Solutions Architect, you will be responsible for identifying opportunities, providing advisement on products and services, and developing technical solutions to support senior level FAST AEs. You will analyze customers' immediate needs and make decisions...

  • Senior Solution Architect

    2 weeks ago

    Bengaluru, Karnataka, India Adobe Full time

    Job Title: Senior Solution ArchitectDescriptionAdobe is seeking a highly skilled Senior Solution Architect to lead pre-sales efforts within our professional services team in India. As a passionate and effective communicator, you will understand digital transformation and customer experience (CX) principles. In this role, you will work closely with our India...

  • Senior Technical Solutions Architect

    4 days ago

    Bengaluru, Karnataka, India Twixor Full time

    Role: Senior Technical Solutions ArchitectJob Description:At Twixor, we are seeking a talented Senior Technical Solutions Architect to join our team. As a key member of our Solutions team, you will play a crucial role in interpreting and translating client requirements into innovative solutions that drive adoption of our next-generation platforms (Twixor AIM...

  • Senior Solutions Architect

    2 weeks ago

    Bengaluru, Karnataka, India NVIDIA Full time

    Job Title: Senior Solutions ArchitectNVIDIA is seeking a highly skilled and experienced Senior Solutions Architect to join our AI Solutions team. As a key member of our team, you will play a pivotal role in architecting and delivering cutting-edge solutions that leverage the power of NVIDIA's generative AI technologies.Job Summary:We are looking for a...

  • Senior Solution Architect

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Job Title: Senior Solution ArchitectJob Description:We are seeking a highly skilled Senior Solution Architect to join our team in Bangalore, India. As a Senior Solution Architect, you will be responsible for leading projects in the Solution Architect role and focusing on scaling the team's capabilities in the B2B space.Key Responsibilities:Lead projects in...

  • Senior Solution Architect

    1 week ago

    Bengaluru, Karnataka, India ServiceNow Full time

    Job DescriptionThis Senior Solution Architect will be a key member of our team, responsible for delivering successful and substantive customer outcomes. The role requires a deep understanding of ServiceNow Workflow solutions and the ability to provide architectural guidance and business acumen to customers.The ideal candidate will have at least 12 years of...

  • Senior Solution Architect

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA Services Full time

    Job Title: Senior Solution ArchitectNTT DATA Services is seeking a highly skilled and experienced Senior Solution Architect to join our team. As a key member of our organization, you will play a critical role in shaping the future of our business and driving innovation.Key Responsibilities:Design and implement end-to-end solutions that meet the needs of our...

  • Senior Salesforce Solutions Architect

    4 days ago

    Bengaluru, Karnataka, India ContinuServe Full time

    Job Title: Senior Salesforce Solutions ArchitectWe are seeking a highly skilled Senior Salesforce Solutions Architect to lead the design and implementation of CRM solutions that modernize and streamline client business processes.The ideal candidate will have a strong technical background in Salesforce development, a proven track record of leading teams, and...

  • Senior Solutions Architect

    2 weeks ago

    Bengaluru, Karnataka, India LNW India Solutions Private Limited Full time

    Job Title: Senior Solutions ArchitectAt LNW India Solutions Private Limited, we are seeking a highly skilled Senior Solutions Architect to join our corporate team. As a key member of our enterprise systems team, you will be responsible for designing and implementing complex business solutions using Workday HCM.Key Responsibilities:Design and implement...

  • Senior Solutions Architect

    2 weeks ago

    Bengaluru, Karnataka, India Sutherland Full time

    Job Title: Senior Solutions ArchitectWe are seeking a highly skilled Senior Solutions Architect to join our team at Sutherland. As a key member of our organization, you will be responsible for driving process excellence and digital transformation initiatives in the Banking domain.Key Responsibilities:Lead process improvement initiatives to enhance key...

  • Senior Solution Architect

    1 week ago

    Bengaluru, Karnataka, India symplr Full time

    OverviewObjective:Symplr is seeking a Senior Solution Architect to lead the design and implementation of our software solutions. This role requires strong technical expertise and leadership skills to interface with multiple stakeholders and drive strategic decision-making.Description:This position involves determining design alternatives, assessing options...

  • Senior Solution Architect

    2 weeks ago

    Bengaluru, Karnataka, India symplr Full time

    OverviewObjective:The Senior Solution Architect will play a key role in shaping the technical direction of our organization, working closely with stakeholders to understand requirements and develop strategic solutions. This individual will be responsible for determining design alternatives, assessing options based on constraints, and selecting the most...

  • Senior Business Solutions Architect

    1 week ago

    Bengaluru, Karnataka, India Skylark Digi Solutions Full time

    Job Title: Senior Business Solutions ArchitectLocation: RemoteNumber of Positions: 1Notice - Period: Immediate to 30 DaysExperience: Total 12 Years, Relevant - 6 YearsPosition Overview: As a Senior Business Solutions Architect, you will lead the development of high-quality solutions that meet the needs of our clients. Your responsibilities will include...

  • Senior Solution Architect

    6 days ago

    Bengaluru, Karnataka, India CAPCO Full time

    Solution ArchitectAt Capco India, we're looking for a Senior Solution Architect to join our team. This role is responsible for designing end-to-end solutions that drive our digital transformation strategy forward.The ideal candidate will have a deep understanding of cloud technology and be able to build solutions that meet our customers' needs.Key...

  • Senior Solutions Architect

    2 weeks ago

    Bengaluru, Karnataka, India NVIDIA Full time

    Job Title: Senior Solutions ArchitectNVIDIA is seeking a highly skilled and experienced Senior Solutions Architect to join our AI Solutions team. As a key member of our team, you will play a pivotal role in architecting and delivering cutting-edge solutions that leverage the power of NVIDIA's generative AI technologies.Key Responsibilities:Architect...