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9 hours ago
As a leader in our operations, you will be responsible for overseeing a team of professionals and ensuring customer satisfaction. You will work closely with design and production teams to coordinate efforts and meet committed timelines for your region.
- Lead the customer experience from project booking to handover, acting as the primary point of contact and resolving any issues promptly.
- Collaborate with cross-functional teams to resolve problems efficiently, empowering team members to tackle challenges effectively.
- Manage people and talent acquisition, hiring top performers to strengthen your regional team.
- Maintain adherence to defined processes, standards, and SOPs to deliver consistent customer experiences.
- Oversee customer move-in timelines, CSAT scores, and timely resolution of escalations.
- PREFERRED QUALIFICATIONS: NIT/BITS/IIT or MBA from IIM/Tier 1 B-schools.
- 7-12 years of overall work experience in startups or operations similar industries.
- Proven people management skills, direct team reporting in past roles required.
- Excellent attention to detail, written, and oral communication skills necessary.
- Structured thought process and strong analytical ability.
- Able to thrive in fast-paced startup environments.
- Strategic alliance and business partnership management through builders, architects, and interior consultants.
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