Technical Support Specialist
5 days ago
We are seeking a skilled and customer-focused technical support specialist to join our team.
About the Role- Provide technical assistance and support to clients and internal users, ensuring timely resolution of technical issues while maintaining high customer satisfaction.
- Diagnose, troubleshoot, and resolve software and network-related issues.
- Collaborate with development and IT teams to escalate and resolve complex issues.
- Technical Support: Respond to and resolve technical inquiries and support tickets via phone, email, or chat.
- Problem-Solving: Diagnose, troubleshoot, and resolve software and network-related issues.
- Documentation: Document support interactions, solutions, and common issues in the knowledge base.
- Training and Development: Train users on new technologies, tools, or updates as needed.
- Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
- Proven experience of 1-2 years in technical support, IT helpdesk, or a similar role.
- Strong problem-solving skills and the ability to diagnose technical issues.
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