Cloud Support Team Lead

7 days ago

Ellore, Andhra Pradesh, India beBeeCloudManager Full time ₹ 1,44,00,000 - ₹ 1,82,40,000
Cloud Support Manager Role Overview

We are seeking a skilled Cloud Support Manager to join our team. This role is ideal for a motivated professional with experience in managing cloud-based services and teams.

The Cloud Support Manager will be responsible for overseeing the day-to-day operations of our cloud infrastructure, ensuring seamless support to client needs. Key responsibilities include:

  • Managing cross-functional teams to align efforts and meet customer requirements.
  • Coordinating meetings, documenting interactions, and following up on actions and next steps.
  • Maintaining a healthy team by empowering, motivating, and building trust among members.
  • Setting goals for team members and presenting weekly progress reports.
  • Having good control over work management processes to adapt and course-correct with agility.

Key Performance Indicators (KPIs) for this role include:

  • Clarity in thoughts and action: Written and Verbal.
  • Demonstrating ability to walkthrough product/project functionality to an internal/external audience.
  • Demonstrating process adherence for all change management activities.
  • Demonstrating proactivity, follow-ups, and follow-throughs.

Required Skills and Qualifications:

  • Multiple years of experience working with customers and partners.
  • Domain knowledge of banking and financial institutions and/or large enterprise IT environment.
  • Experience in leading techno-functional discussions with clients and knowledge of cloud concepts.
  • Agile, Scrum experience.
  • Good understanding of java-based technical implementations, deployments, and troubleshooting.
  • Strong database concepts.
  • Microsoft Excel, Word, PowerPoint, Wiki, Planning software, Agile project management tools.

Benefits:

  • Ability to work in remote and/or office settings.
  • Flexibility with working hours based on team and client needs.

Other Opportunities:

  • Knowledge, Education, Training: Degree in computer science, engineering, business administration or equivalent experience.
  • Industry accepted certifications in management space.

Join our team if you have passion and drive to succeed in this exciting role.

Keyword: CloudManager

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