Housekeeping Operations Manager

7 days ago

Chennai, Tamil Nadu, India AccorHotel Full time

Job Title: Housekeeping Executive


Department: Housekeeping


Reporting Manager: Housekeeping Manager


Job Summary:


As a Housekeeping Executive at Accor Hotel, you will be responsible for overseeing the daily operations of the housekeeping department. Your primary goal will be to maintain the highest standards of cleanliness and hygiene throughout the hotel.


Main Responsibilities:


People Management:



  • Coach and develop staff to ensure smooth functioning of the department and promote teamwork.
  • Conduct ongoing training and coaching to ensure department employees are fully trained on all hotel systems and procedures.
  • Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
  • Ensure department employees are fully trained on all hotel systems and procedures to ensure safety requirements.
  • Ensure departmental employees are fully trained conduct regular training sessions personally through classroom and on-the-job training.
  • Conduct regular performance reviews and provide feedback to employees to ensure they are meeting the required standards.

Financial Management:



  • Identify optimal cost-effective use of resources and educate the team on the same.

Operational Management:



  • Oversee the daily operations of the housekeeping department, including the management of staff, inventory, and equipment.
  • Develop and implement strategies to improve departmental standards and productivity.
  • Ensure adherence to company and hotel policies by all departmental employees.
  • Plan and coordinate the organization of work within the department, including assignments, time schedules, and vacations.
  • Ensure all relevant documentation and records are updated and complete.
  • Ensure guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction.
  • Identify and report any issues or concerns to the management team.

Linen and Uniform Room:



  • Oversee the inventory control of linen and uniform, including conducting regular inventory checks.
  • Ensure that the linen and uniform room is maintained in a clean and organized condition.
  • Ensure that all maintenance issues are reported to the engineering department in a timely manner.
  • Monitor the condition of the linen and uniform and the quality of processing.
  • Assign job to the tailor and ensure that all tailor-made items are completed in a timely manner.
  • Issue uniforms for new staff and ensure that all staff have the required uniforms.
  • Adhere to the exchange procedure and loan procedures for uniforms.
  • Submit required reports to the EHK.
  • Ensure that the laundry linen and uniform room are pest-free.

Guest Floors:



  • Oversee the daily operations of the guest floors, including the management of staff, inventory, and equipment.
  • Ensure that all guest rooms are maintained in a clean and tidy condition.
  • Plan for PMP schedules and ensure that all guest rooms are cleaned and maintained in a timely manner.
  • Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted and status of under-repair rooms.
  • To ensure availability of rooms at all times based on arrival and departure pattern of the hotel by clearing departure rooms on priority and avoiding major breakdown in rooms by regular preventive maintenance program.
  • Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction.
  • Responsible for cleanliness, upkeep, and maintenance of all areas, pantries, trolleys, shafts, corridors, elevator landings, staircases, etc.
  • Responsible for smooth operation of the shift by ensuring all equipment are in good working condition and sufficient quantity of linen and guest and cleaning supplies are provided to staff.
  • Reporting defects in all areas and regular follow-up with engineering department on pending maintenance.
  • Reporting irregularities on the floor to EHK, occupancy reports, damages, missing items, Lost and found properties of guests.
  • Responsible for effective mini-bar management as per organization's standards by checking and replenishing mini-bar and produce dockets for posting.
  • Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design staff to EHK in order to improve departmental standards/productivity and ensures implementation of the same.

Public Area:



  • Detailed checking of public area.
  • Follow thorough cleaning schedule strictly.
  • Report all defects in area to the engineering department and ensure they are rectified immediately. Liaise with engineering department daily for the same.
  • Responsible for smooth operation of the shift by ensuring all equipment are in good working condition and sufficient quantity of cleaning supplies are provided to staff.
  • Plan for PMP schedule.
  • To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK.

Staff Training:



  • Ensure departmental employees are fully trained conduct regular training sessions personally through classroom and on-the-job training.
  • Ensure attendance on behavioral and vocational training in own and related areas to enhance skills and encourage multi-functionality.
  • Ensure career development and succession planning for subordinates.
  • Review the performance of direct subordinates and determine their development needs by using the appraisal system.
  • Counsel subordinates in work-related matters.
  • Recommends hiring, promotions, increments, disciplinary action, performance-related salary increments for all subordinates.
  • Ensure department employees are fully trained on all hotel systems and procedures to ensure safety requirements.

Hygiene/Personal Safety/Environment:



  • Ensure that the workplace and storage areas remain clean and tidy.
  • Respect the instructions and safety guidelines for the equipment (s)he uses.
  • Apply the hotel's security regulations (in case of fire, etc).
  • Respect the hotel's commitments to the Environment Charter (saving energy, recycling, sorting waste, etc).

Remote Work: No


Employment Type: Full-time


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