Expert Field Technician

4 days ago

Amrāvati, Maharashtra, India beBeeService Full time ₹ 60,00,000 - ₹ 80,00,000
Service Delivery Expert

We are seeking a highly skilled Service Delivery Expert to strengthen customer satisfaction, improve service efficiency, and drive business growth opportunities.

Key Responsibilities:

  • Attend field complaints and provide timely support at customer sites across regions.
  • Handle commissioning calls ensuring correct installation, testing, and performance verification.
  • Diagnose and troubleshoot mechanical and electrical issues, with a preference for Gas Engine experience.
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
  • Provide inputs for Annual Maintenance Contracts (AMC) and other aftermarket growth opportunities.
  • Ensure proper documentation, reporting, and feedback to the service team.
  • Contribute towards growth through effective service delivery and customer engagement.

Qualifications & Experience:

  • Diploma / Graduate in Mechanical or Electrical Engineering, with Gas Engine experience preferred.
  • 3–4 years of relevant experience in field service, installation, or maintenance.
  • Strong knowledge of service, commissioning, and troubleshooting processes.

Key Skills & Competencies:

  • Excellent technical troubleshooting ability.
  • Knowledge of installation and commissioning standards.
  • Strong customer handling and communication skills.
  • Ability to work independently and meet service targets.
  • Commitment to customer satisfaction and efficiency improvements.

Performance Indicators:

  • Timely closure of customer complaints.
  • Reduction in service TAT & MTTR.
  • Number of commissioning activities completed successfully.
  • Contribution to aftermarket and AMC opportunities.
  • Customer satisfaction feedback and retention.

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