Senior Mortgage Operations Manager

6 days ago


Bellary, Karnataka, India beBeeMortgage Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Senior Mortgage Operations Manager

We are seeking a seasoned and proactive leader to oversee a team of analysts supporting commercial real estate lending operations.

Key Responsibilities:
  • Lead and mentor analysts processing loan applications, credit documentation, and portfolio management with high accuracy.
  • Ensure delivery in line with service level agreements (SLAs) and key performance indicators (KPIs).
  • Track, review, and report team performance; conduct regular feedback and coaching sessions.
Operational Excellence:
  • Maintain adherence to lending policy, standards, and lending criteria.
  • Review and approve credit papers/documentation prior to submission to ensure compliance.
  • Support the use of front-end systems to monitor loan applications through approval.
Stakeholder Engagement:
  • Act as the single point of contact for client stakeholders and manage escalations.
  • Provide operational updates and lead process alignment discussions.
  • Foster transparent, regular communication between teams.
Compliance & Risk:
  • Oversee collaboration with know-your-customer (KYC) and financial crime teams for onboarding/fraud cases.
  • Ensure compliance with UK banking regulations and client-specific policies.
Process Improvement & Reporting:
  • Identify and implement initiatives to enhance efficiency and quality.
  • Prepare and present performance reports, dashboards, and insights to stakeholders.
Candidate Profile:
  • Bachelor's or Master's degree in finance, economics, business, or related field.
  • Minimum 5 years of experience in commercial lending, credit analysis, or financial services.
  • Proven experience in leading teams and working with international clients.


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