IT Support Specialist

6 hours ago

Kurnool, Andhra Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

Job Title: Service Desk Analyst

Key Responsibilities:

  • Provide expert technical support via phone, email, chat, and web portal.
  • Log, track, and resolve IT incidents using Manage Engine and ADX tools.
  • Assign tasks to engineers and ensure timely closure.
  • Ensure warranty and AMC support coverage for all IT equipment.

Responsibilities:

  • Data Management and Reporting:
    • Maintain HP warranty call tracker in ADX.
    • Generate management reports including Daily Open Call, Summary, and CSAT Reports.
    • Printer/Projector Reports.
    • AMC Tracker Reports (Monthly).
    • MIS Reports (Weekly/Monthly).
    • Monthly Service Desk Presentations.
  • Procurement and Vendor Coordination:
    • Obtain hardware quotations, coordinate approvals, and process POs.
    • Track invoice submissions and follow up for timely payments.
    • Coordinate with vendors for supply chain efficiency.
  • Vendor and Team Performance Monitoring:
    • Monitor the performance of engineers across all locations and submit daily reports.
    • Evaluate AMC partners' service and share improvement feedback.
    • Prepare and share Minutes of Meetings (MOMs) daily to ensure smooth operations.

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