Digital File Share Operations Specialist

3 days ago

Pimpri, Maharashtra, India beBeeServiceManager Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Overview

The File Share Service team is responsible for overseeing and provisioning the global File Share Service.

This entails managing all aspects of technology, IT assets, processes, providers and customers, finances, communication, etc.

  • Orchestrating providers regarding File Share Services based on-premises and cloud technology and in accordance with existing contracts.
  • Contributing to major technological changes, supporting project-based work and key project milestones while maintaining reliable daily operations.
  • Detailed knowledge of File Share Services, creating knowledge articles and acting as topic contact for value centers and other departments.
  • Contribution to solution design activities, review of solution design results and support of build & test as well as work on related customer demands, minor service changes and system changes.
  • User support at L2 level including migration HyperCare and ensuring acceptance.
  • Ensuring that services operate in a reliable and efficient manner and are compliant with defined processes as well as Siemens Cyber-Security guidelines and processes.
  • Monitoring and management of service quality regarding stability, performance, security and usability as contractually agreed with customers.
  • Partnering with internal or external service providers and Cyber-Security teams to initiate changes for continuous service improvements and ensure reliable service delivery.

Maintaining regular contact with users and customers for day-to-day operations, running projects and work in progress or planned.

Orchestrating and managing the regular planning cycle to safeguard service availability and capacity requirements as well as budgeting.

Key Responsibilities
  • Oversee the global File Share Service team.
  • Manage all aspects of technology, IT assets, processes, providers and customers.
  • Orchestrate providers regarding File Share Services.
  • Contribute to major technological changes.
  • Support project-based work.
  • Create knowledge articles.
  • Provide user support at L2 level.
  • Ensure service compliance.
  • Monitor and manage service quality.
  • Partner with internal or external service providers.

Familiarity with File Shares, Cyber-Security, Solution Design and Project Management is required.

Bonus points if you have experience with Cloud Technology and Hypervisor Management.

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