Operational Network Manager
6 days ago
Tata Communications Limited is a global leader in communications and connectivity solutions. Our company provides innovative services that enable businesses to thrive in today's fast-paced digital landscape.
About the Role:
We are seeking an experienced Operational Network Manager to join our team. In this role, you will be responsible for managing day-to-day network operations and maintenance, ensuring seamless communication services across our global network.
Key Responsibilities:
- Manage new enhancements and issue resolution
- Proactive/reactive fault management: incident management, customer handling during faults, and timely updates
- Work with other OEMs on repeat issues, bugs, and implement resolutions through defined change management processes
- Identify manual activities and lead automation efforts
- Review CFT teams' changes frequency, criticality, and identify gaps; prepare SOPs to ensure no change errors
- Monitor environment performance for minimal interruptions to network transmission and/or network switches
- Manage network equipment maintenance and security operations for all sites
- Perform repairs, maintenance, and restore services for optimal customer satisfaction
Desired Skills and Qualifications:
- Troubleshooting experience of network, equipment, and service level faults
- Ability to write and present comprehensive vulnerability assessment reports
- Understanding of domain and related technologies
- Familiarity with manual testing techniques and methods to reduce false positives/negatives
Benefits:
- Opportunity to work with a leading global communications provider
- Collaborative and dynamic work environment
- Professional development opportunities
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance
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