Professional Trainer for Customer Service

7 hours ago

Gulbarga, Karnataka, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Trainer, Customer Service

Location: Gurgaon, India

Reporting to: Instructional Designer

About our team:

We're building an ecosystem of digital products and services that power everyday life. Our mission is to deliver to every door every day.

Our goal is to redefine what technology can do in this region, and we're looking for a Trainer, Customer Service who can help us move faster.

What you'll do:

You will work with a young, aggressive, and talented team driving major missions forward.

Key responsibilities:

  • Develop process notes and training content.
  • Conduct frequent needs analysis to understand the knowledge gap and design modules to address it.
  • Train new hires and prepare them for the role.
  • Own the responsibility of critical KPIs for the first 45 days.
  • Identity critical issues in the process and bridge the gap.
  • Develop individual improvement plans and train non-performers.
  • Frequently audit customer interactions and develop short training materials.
  • Roll out process changes and related communications.
  • Own the Knowledge Base, review and develop KB, and ensure it's always relevant.
  • Improve overall CSAT score.

What You'll Need:

  • Proven experience in training delivery.
  • Practical implementation experience of ADDIE and Kirkpatrick evaluation Models.
  • Well-versed with Microsoft PowerPoint and Microsoft Word.
  • Proficient in giving structured performance feedback.
  • Experience working on cross-organizational projects.
  • Strong problem-solving, communication, and team skills.
  • Fluent in English (written and spoken).
  • Ability to work in a fast-paced environment.

Who will excel?

  • People with high standards.
  • Relentlessly resourceful individuals.
  • Courageous thinkers.
  • Ready to adapt, pivot, and learn.

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