E-Learning Operations Team Lead

1 week ago


Bengaluru, Karnataka, India Lilly Full time

Position Overview:

Lilly is seeking an experienced E-Learning Operations Team Lead to provide technical leadership, people leadership, and strategic direction to team members within the Global Learning Content Development team.

The successful candidate will be responsible for managing resource capacity within the team, developing and maintaining content demand forecasts, and utilizing advanced knowledge of tools such as Smartsheet and Microsoft SharePoint to streamline operational processes and enhance team productivity.

Key Responsibilities:

  • Manage resource capacity within the team to ensure optimal allocation and utilization of resources.
  • Develop and maintain content demand forecasts to effectively plan and prioritize content development efforts.
  • Utilize advanced knowledge of tools such as Smartsheet and Microsoft SharePoint to streamline operational processes and enhance team productivity.
  • Make data-driven decisions to drive operational efficiency and effectiveness.
  • Analyze and propose solutions to address a wide range of operational challenges encountered in day-to-day activities.
  • Automate and optimize processes within Smartsheet and SharePoint to improve workflow efficiency and accuracy.

Qualifications:

  • Bachelor's degree in a relevant field such as Business Administration, Information Technology, or a related discipline.
  • 8-10 years of proven experience in project and/or operations management within the eLearning domain or similar environments.
  • Strong proficiency in tools such as Smartsheet and Microsoft SharePoint, with a demonstrated ability to leverage these tools to drive operational improvements.
  • Exceptional analytical and problem-solving skills with the ability to make informed decisions based on data and insights.
  • Proficiency in automation and process improvement within Smartsheet and SharePoint.
  • Advanced Excel proficiency, including the ability to analyze data, create reports, and develop complex models to support decision-making.
  • Excellent communication and collaboration skills to work effectively in a team-based environment.
  • Ability to thrive in a fast-paced, dynamic work environment and adapt to evolving business needs.
  • Performs tasks with high attention to detail.
  • Strong organizational skills and ability to multi-task and prioritize multiple work requirements simultaneously.

Education Requirements:

  • Bachelor's degree in healthcare, communication, learning and development or a related field.
  • PMP Certification is preferred.

Language Requirements:

  • Written and verbal English proficiency.


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