
Collections Outreach Professional
24 hours ago
This role presents a fantastic opportunity to excel in third-party collections. Ideal candidates will possess experience in international business process outsourcing, particularly in voice processes, and have a strong background in customer support or collections.
Key Responsibilities:
- Handle inbound and outbound calls for collections in line with client policies and regulations.
- Follow up on overdue accounts with customers in a professional and persuasive manner.
- Maintain accurate records of customer interactions and payment commitments.
- Meet productivity and quality benchmarks.
- Provide timely updates and escalate issues when necessary.
Requirements:
- A minimum of 1 year's experience in an international BPO voice process, preferably in collections or customer service.
- Strong command of spoken English with a neutral or US/UK accent.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to handle pressure and meet targets in a fast-paced environment.
- Flexibility to work in rotational shifts, including night shifts.
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