Academics Operations Coordinator
4 days ago
Job Overview:
The Boston Institute of Analytics is a leading provider of professional training across emerging technologies. We are seeking a detail-oriented and proactive Academics Operations Coordinator to support our academic operations, ensuring a seamless and high-quality learning experience for both in-class and online students.
About Us:
We are a globally recognized leader in professional training, dedicated to delivering exceptional learning experiences through cutting-edge training programs and emerging technologies.
Key Responsibilities:
- Session Monitoring: Monitor live training sessions (both classroom and online) to ensure they run smoothly, perform pre-session checks, and track trainer attendance, punctuality, and session adherence to schedules.
- Quality Assurance: Conduct quality checks of training sessions to ensure the highest delivery standards, identify and report any operational or technical issues during sessions, and ensure course content, teaching aids, and resources are effectively utilized during sessions.
- Student Feedback & Experience: Collect and analyze feedback from students to assess their learning experience, proactively address any issues raised by students to improve their overall satisfaction, and work closely with the student support team to ensure any operational gaps affecting students are resolved promptly.
- Trainer Feedback & Coordination: Collect feedback from trainers to identify areas for operational improvement, ensure trainers have all the necessary resources and support to deliver effective sessions.
- Operational Monitoring: Regularly review and update operational processes to enhance efficiency, maintain detailed records of academic sessions, feedback, and operational tasks, and collaborate with the academic team to ensure seamless delivery of programs.
- Technical Oversight: Monitor the performance of digital tools and platforms used for online sessions, ensure all learning technologies are functioning optimally before and during sessions, and coordinate with the technical team to resolve any technical disruptions.
Required Qualifications & Skills:
- Education: Currently pursuing or recently completed a degree in Education, Operations, Business Management, or a related field.
- Skills:
- Strong organizational and multitasking abilities, excellent verbal and written communication skills, proficiency in using digital tools like Zoom, Microsoft Teams, or other LMS platforms, attention to detail with a proactive approach to problem-solving.
Benefits:
- Hands-on experience in academic operations in a dynamic EdTech environment, opportunity to work with a highly skilled team and contribute to impactful projects, exposure to cutting-edge training programs and emerging technologies.
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