
Quality Management Professional
1 week ago
We are seeking a seasoned professional to spearhead quality management initiatives and drive customer satisfaction.
This is a full-time on-site role responsible for ensuring the highest standards of quality control and management in customer relationship management processes.
The role involves conducting quality audits, analyzing CRM data, collaborating with cross-functional teams to implement continuous improvement methods, tracking and reporting on key quality metrics, and maintaining effective communication with stakeholders to ensure customer satisfaction and adherence to quality standards.
Key Responsibilities:- Conduct quality audits to identify areas for improvement and develop strategies to address them.
- Analyze CRM data to gain insights into customer behavior and preferences.
- Collaborate with cross-functional teams to implement continuous improvement methods and best practices.
- Track and report on key quality metrics to inform business decisions.
- Maintain effective communication with stakeholders to ensure customer satisfaction and adherence to quality standards.
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1 week ago
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