IT Systems Specialist

1 day ago

Kolkata, West Bengal, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 18,00,000
Job Title: IT Systems Specialist

We are seeking a proactive and solutions-oriented professional to join our team in Bangalore. This is a frontline, on-site role responsible for providing exceptional IT support to employees across local, remote, and home office environments.

The role involves a combination of day-to-day technical support, asset lifecycle management, IT operations, and participation in broader technology projects. You will interact with internal staff via ticketing systems, phone, email, chat, and in-person, resolving issues, delivering new capabilities, and enhancing end-user satisfaction.

Key Responsibilities:

  • Provide end-user support for hardware, software, and peripherals.
  • Deliver multi-channel support for local and remote users.
  • Support the transition from current ITSM platforms to ServiceNow.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
  • Collaborate with internal teams to identify and implement service improvements or automation opportunities.
  • Participate in special projects, pilots, and rollouts of new technologies or processes.
  • Work with external vendors and suppliers to ensure service delivery and procurement meets quality, time, and cost requirements.

Required Skills and Qualifications:

  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software.
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
  • Experience using or supporting ITSM platforms such as FreshService, ServiceNow, Remedyforce or Jira.

Preferred Qualifications/Skills:

  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
  • Prior experience in STPI-bonded asset environments or working within SEZ/EOU frameworks.
  • Familiarity with client and endpoint management platforms like SCCM, Intune, or Jamf.

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