Senior Technical Support Specialist
6 days ago
XenonStack's IT operations team seeks a skilled Technical Support Engineer to provide technical support and advice to IT users.
The ideal candidate will have a passion for troubleshooting and solving technical issues.
Key Responsibilities:
1. Research and identify solutions to technical issues.
2. Manage day-to-day incident and service requests.
3. Ensure timely resolution of complaints.
4. Provide technical support and advice to IT teams.
5. Maintain excellent knowledge of hardware and networking.
6. Basic database querying skills are required.
7. Excellent communication and organizational skills are necessary.
8. Ability to work independently and in shifts.
Technical Requirements:
1. Experience with Linux/Windows Server administration.
2. Knowledge of CDN configuration and monitoring tools.
3. Experience with patch management and load balancers.
4. Knowledge of Active Directory, LDAP, and SSO integrations.
5. Data security and firewall rules knowledge.
6. Ability to diagnose and troubleshoot technical issues.
Professional Attributes:
1. Excellent communication and analytical skills.
2. Strong organizational and problem-solving skills.
3. Ability to work in a fast-paced environment.
4. Strong technical skills and knowledge.
5. Ability to work independently and as part of a team.
Education and Experience:
Diploma or graduation in computer science or related field.
1-2 years of experience in technical support.
XenonStack values candidates with a passion for technical support and a strong desire to learn and grow in their career.
This is an excellent opportunity to join a dynamic team and contribute to the success of XenonStack.
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